However, with an eye toward optimizing operations, Jet Linx wanted to modernize its approach to documentation.Īt first, the aviation firm implemented a popular XML content creator tailored for the aviation industry.
MADCAP FLARE TRAINING PDF
For years, the company followed the industry norm of creating its federally regulated content in Microsoft Word and then publishing PDF files. Modernizing Aviation Industry Documentationįounded in 1999, Jet Linx is an end-to-end private jet company that manages flights, passengers and maintenance for about 110 aircraft.
Today, Jet Linx relies on the single-source authoring and multi-channel publishing capabilities of MadCap Flare to deliver this critical content in a responsive HTML5 format accessed via Apple iPads, mobile phones, and desktops, with the PDFs serving as backup. Jet Linx’s commitment to a first-class experience extends to the web- and print-based documentation that the company produces for a majority of the company’s operations-from jet maintenance to pilots’ flight procedures, to flight attendant and concierge services-many of which need sign-off from the Federal Aviation Administration (FAA). Jet Linx is also an International Standard for Business Aircraft Operations (IS-BAO) Stage 3, ARGUS Platinum, and Wyvern Wingman safety rated operator, an accomplishment earned by less than one percent of all aircraft operators in the world. In 2019, the business became the world’s only Forbes Travel Guide Five-Star trained and accredited private aviation company in recognition of its unparalleled service standards for the in-flight experience. There are no shortcuts at Jet Linx where superior customer experiences and top safety practices form the core of its personalized approach to national private jet travel. Support for audits: Version control via MadCap Flare’s integration with Git allows Jet Linx to easily track and document versions of the Help website to meet regulatory requirements and audits.Streamlined content creation: With the content reuse, Microsoft Word imports, and templates enabled by MadCap Flare, SMEs can work with familiar software, and authors can quickly produce new manuals-including a complete library for the MRO business unit in 4 days.FAA compliance: Topic-based authoring, multi-channel publishing, search and replace, and TOCs in MadCap Flare have helped Jet Linx cut the time to produce FAA-compliant manuals, online and as PDFs, from 2 to 3 weeks down to 3 days.Modern web experience: Jet Linx relies on MadCap Flare and Capture to deliver an easy-to-navigate digital pub library with search, hyperlinks to related materials, diagrams, and more.
MADCAP FLARE TRAINING MANUALS
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